Refund Policy

1. Who issues refunds

PexoBot+ and paid addons are sold by Paddle.com Market Ltd (the merchant of record). Paddle takes the payment and, for a refund, returns the money to the same payment method and issues a credit note.

2. 14 days to get a refund, no reason needed

• The first payment for a PexoBot+ subscription and one-time purchases: a full refund if you ask within 14 days of buying.
• Subscription renewals: if you forgot to cancel, we refund a renewal you report within 14 days of the charge.
• Paid addons: a full refund within 14 days of buying.

3. After 14 days

After that, refunds are not usually available. Exceptions: when the law requires it, or when PexoBot+ or an addon did not work as promised for a long time because of us — then we refund part of the payment or extend your access.

4. How to ask for a refund

• Reply to the purchase confirmation email from Paddle, or find your order at paddle.net and request a refund.
• You can also message us on Discord with your order number (it starts with txn_) and we will pass it on to Paddle.
• The money usually arrives within 5–10 business days, depending on your bank or payment method.

5. What happens after a refund

• Access bought with the refunded payment is removed: servers go back to PexoBot Free and a refunded addon stops working. Your settings stay, so you lose nothing.
• Cancelling a subscription is not a refund: it stops future payments and your access lasts until the end of the paid period.
• PexoBot+ codes and gifts from the team are free, so they cannot be refunded. In cases of abuse (for example repeatedly buying and refunding) we may refuse further refunds.

6. Your rights

This policy does not limit your rights under consumer protection law in your country. Paddle’s buyer terms also apply (paddle.com/legal/checkout-buyer-terms).